Shipping & Returns

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Delivery Costs

 

For Regular Delivery, the shipment costs are:

 

  • $3.95 for orders under $20.00.
  • $9.95 for orders $20.00 and over.

 

For Express Delivery, the shipment costs are:

 

  • $9.95 for orders under $20.00.
  • $19.95 for orders $20.00 and over.

 

Delivery Method

 

Orders are sent via either Australia Post or TOLL. Orders over $20.00 are sent with online tracking and the carrier and tracking number can be found in the shipment email you receive once the order has been dispatched.

 

We aim for first time delivery. If you are not at home when your parcel is delivered your parcel may be left in a safe location. If you work, have gated access to your property or you live in a unit complex please consider entering a work or relatives address so the parcel can be delivered without incident.

 

We are unable to provide a pick up service.

 

Same Day Shipping Guarantee

 

Orders with cleared payment received before 1pm Adelaide time (Monday to Friday and excluding South Australian public holidays) will be dispatched the same day.

 

In rare circumstances beyond our control (including but not limited to events like power failures, software malfunctions) shipment of orders may be delayed.

 

Delivery Times

 

We only ship orders on business days, which are Monday to Friday and exclude South Australian public holidays.

 

Beyond our same day shipping guarantee, all orders will be posted within 24 hours after cleared payment has been received. Depending on your location, delivery can take between one to seven business days.

 

Delivery dates or times indicated by us on acceptance of your order are approximate only and do not constitute a guarantee of delivery or delivery by such date. Therefore, your non-receipt of ordered goods within the expected lead time will not be grounds for you to cancel your order or receive a refund.

 

Delivery Areas

 

Discount Party Supplies delivers Australia wide. International orders are not currently accepted. Some over-sized items cannot be sent to external territories and we will make contact with you should your order contain such items.

 

Express Delivery

 

If you require urgent delivery, we recommend you choose the Express Delivery Option at the checkout. For an Express Delivery to be delivered the next business day, your order must be placed and fully paid for before 1pm on a business day (Australian Central Standard Time), and you must be located within Australia Post’s Guaranteed Next Business Day Delivery network. Please check the Australia Post Guaranteed Next Day Delivery network to see if you are eligible for next business day delivery. If you live outside the network, your order will be delivered as soon as possible. Some over-sized items cannot be sent via Express Post, generally this is noted in the description of the item however we will make contact with you should your order contain items that cannot be sent Express.

 

Express Post is a trackable service but does not require a signature upon delivery and may be left at your premises if you are not in attendance. If you are concerned about your parcel being left please nominate a work/relatives address so person to person delivery can take place. We cannot be held responsible for unattended parcels.

 

Regular Postage Delivery Estimates

 

Delivery times are approximate only and can be affected by events that are beyond our control, such as (but not limited to) severe weather, increased mail volume periods (e.g. Christmas, after a public holiday), power outages, airline strikes and road conditions.

 

Please use these below estimates as a guide only.

 

Non-receipt of ordered goods within the estimated time-frame will not be grounds for you to cancel your order or receive a refund.

        

  

State

  
  

Estimated Delivery

  
  

Post Codes

  

ACT

3 to 5 business days

200-2914

NSW

3 to 5 business days

1215-2234, 2280-2310, 2500-2536,   2538-2541, 2555-2574, 2581-2588, 2594-2633, 2648, 2715, 2717, 2731-2786,   2879-2880

3 to 5 business days   (township area only)

3644

3 to 6 business days

2484-2490, 4375

4 to 6 business days

2250-2278, 2339-2411, 2431-2483,   2537, 2545-2551, 2580, 2590, 2640-2647, 2649-2714, 2716, 2720-2730, 2787,   2791-2793, 2797-2799, 2803-2849, 2852-2878

4 to 6 business days   (township area only)

2311-2338, 2415-2430, 2575-2579,   2790, 2794-2795, 2800, 2850

4 to 7 business days

4383

Up to 3 weeks

2898

NT

3 to 7 business days

870-871

4 to 7 business days

800-821, 828-834

5 to 8 business days

4825

13 to 14   business days

822, 835-862, 872-909

QLD

3 to 6 business days

4000-4370, 4373-4381, 4400-4405,   4500-4580, 4600-4610, 4614-4615, 9726

4 to 7 business days

4371-4372, 4382-4390, 4406-4498,   4581, 4611-4613, 4620-4676, 4737-4820, 4849-4850

4 to 7 business days   (township area only)

4677-4723

5 to 7 business days

4852-4870, 4872-4873, 4877-4888

5 to 8 business days

4821-4830

5 to 8 business days   (township area only)

4724-4736

6 to 8 business days

4871, 4890-4895

13 to 14   business days

4874-4876

SA

3 to 4 business days

5262-5263, 5267-5291, 5311-5346,   5357, 5414-5440, 5473-5495, 5523-5540, 5600-5734

Up to 3   business days

5000-5261, 5264-5266, 5301-5310,   5350-5356, 5360-5413, 5451-5472, 5501-5522, 5550-5583, 5942-5950

TAS

4 to 5 business days

7000-7254, 7258-7470

13 to 17   business days

7255-7257

VIC

3 to 5 business days

3221-3227, 3230-3249, 3251-3279,   3281-3294, 3301-3304, 3309-3334, 3342-3345, 3351-3352, 3357-3375, 3378-3379,   3381-3396, 3401, 3407-3424, 3446-3448, 3451-3464, 3467-3498, 3505-3549, 3551,   3557-3563, 3565-3576, 3580-3584, 3586-3618, 3621-3624, 3633-3641, 3646-3659,   3662-3670, 3673-3675, 3678-3688, 3691-3720, 3723, 3725-3728, 3732-3749,   3812-3816, 3821-3824, 3831-3835, 3847, 3851-3852, 3854-3874, 3878-3904, 3921,   3923-3925, 3945-3951, 3954-3971, 3979, 3984-3992, 3996

3 to 5 business days   (township area only)

3228, 3250, 3280, 3300, 3305, 3377,   3380, 3400, 3402, 3444, 3450, 3465, 3500-3502, 3564, 3579, 3585, 3619-3620,   3629-3632, 3643, 3660-3661, 3671-3672, 3676-3677, 3689-3690, 3722, 3724,   3730, 3818-3820, 3850, 3853, 3875, 3909, 3922, 3953, 3995

Up to 4   business days

3000-3220, 3335-3341, 3350,   3353-3356, 3427-3442, 3550, 3552-3556, 3750-3810, 3825, 3840-3844, 3910-3920,   3926-3944, 3975-3978, 3980-3981, 8001-8012

WA

5 to 6 business days

6000-6214, 6800-6997

6 to 8 business days

6215-6536, 6556-6635

6 to 9 business days

6537, 6638-6722, 6751-6762

7 to 10   business days

6725-6743, 6765-6770

 

Delivery Questions?

 

Should you have any questions about delivery please do not hesitate to contact us. Details are on our Contact Us page.

 

Delivery Information last updated 12 January 2014.